On Saturday, my mentor told me that its not important to figure out the truth. What is more important is to attend to the client's emotional needs and reassure the client. I wasn't really convinced, since I thought the truth is more important. Nevertheless, I took my mentor's words at face value.
Today, after attending to a resident who has complained about the police not attending to his complaint, I told the intern, what's more important is not the outcome of our work. What's more important is to attend to the resident and make him feel that he is being attended to, though I didn't said so in so many words.
In another resident's issue, usually I would try to piece together the resident's issue and do my work. This time, however, I didn't do so even though I noticed some inconsistencies in the resident's claims. After the resident left, the intern pointed out it out, and I told the intern its more important to help the resident than refute his claims.
After coming back home and reflecting on what I have said to the intern, I'm surprised that I have actually integrated my mentor's teachings into my knowledge world and model so easily.
I guess I have actually made a lot of progress in the past many years since I've begun helping people. What's more surprising, of course, is that in terms of calendar years, I have spent more time helping people here than I have worked in my previous company - a company which products I was previously very passionate in.